The claims process

If you are fortunate, you may never have to make a claim against your insurance. The claims process takes place when you’ve suffered a loss or damage that you believe is covered by your insurance policy. Here’s a breakdown of how it’s handled:

The first important step is to make contact with your insurance provider as soon as possible to get the claims process underway.

• The first important step is to make contact with your insurance provider as soon as possible to get the claims process underway, even if you’re uncertain about the full extent of the damage to your property. The insurance company will then handle your claim by reviewing it and making certain your policy covers the damage.

• Some insurance companies require a personal phone call to their service centre where a support agent will assist you, or give the option of completing your claim online by means of filling in a form and providing as much information as possible. Confirm with your insurance company how they deal with insurance claims. 

• Evidence is crucial when making a claim. Write a detailed report on your versions of the events (or details leading up to the event). Do this immediately after the event to not forget any small detail, as your insurance company will require this from you. 

• The types of documents your insurer may request to prove damage or loss may include but are not limited to: original receipts, original police reports, valuation reports, medical certificates, the stolen items’ make, model and serial numbers, accompanied with multimedia footage of the items stolen, the property and the result of the event. Note: always keep paperwork items, receipts, notes and other forms of important details safely in a folder, which is not situated on your property. 

• Once your claim is assessed and it is accepted, the insurer will calculate the value of your claim and provide the benefit (pay-out of your insurance claim) as stated in your insurance policy. 

• Also keep in mind that if the damage is minor, and you’re able to pay for it without difficulty, then rather opt to do so. This will not only save you a bit of admin, but it will also save you from losing out on your ‘no claim’ advantage from your insurance company if they offer such perks.