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Agent Ratings and Reviews

Choose Agents You
Can Trust Ratings and Reviews help you make informed decisions and connect with reputable agents who prioritise excellent customer service.

Why Ratings and Reviews are important

The right agent makes all the difference. We’re building Agent Ratings and Reviews to empower informed decisions. While this feature is still in development, your honest, firsthand feedback is essential to building a trusted resource rooted in real experiences. Share your story today and contribute to a better property journey for everyone.
Property24’s Ratings and Reviews feature allows you to do the following:
Chat Bubble Be among the first to leave a review which will help agents to identify how to improve their ratings and overall customer service.
Completed Review Identify and acknowledge standout agents for their service quality and dedication to customers.
Happy clients thanking their estate agent.
Step-by-Step Guide to Leaving a Review
1
Interact with an Agent:

After interacting with an agent - for example, sending an enquiry - you'll receive an email from Property24 within 3 days inviting you to share your feedback on that agent.

2
Rate Your Experience:

Use our 1-5 star rating system to rate your experience.

3
Write Your Review:

Share a short review highlighting key aspects such as the quality of customer service, responsiveness of communication, and your overall experience.

4
Submit Your Feedback:

Click submit, and once moderated, your review will immediately become available to the agent, allowing them to respond.

5
Agent Response:

Agents will respond to you via Property24 to follow up on your experience and improve their customer service levels.

Frequently Asked Questions

At this stage, ratings and reviews are shared privately between the agent and the reviewer, and are not visible to the public.
Any registered user of Property24 can leave a review. Following your most recent agent interactions, Property24 will invite you to submit a star rating and short review.
Once you have submitted an online enquiry, you will receive an email inviting you to leave a review.
After interacting with an agent, you will receive an email with a link to rate and review your experience. Please rate your experience using the star system and write a short review.
Yes, you can edit your review by logging into your Property24 account and navigating to your review history in the MyProperty24 section.
Yes, all reviews/replies are moderated to ensure they meet our quality guidelines and provide valuable insights. If reviews/replies are flagged by an agent or customer, they will be sent to our moderation team for evaluation. Reviews/replies that are not flagged will undergo a final moderation process before the review/reply is made available to either agent or the customer. You can view our content guidelines here.
Reviews are written by real customers who have interacted with an agent, ensuring authenticity and reliability.
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