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Rental management tool for agents

14 Jan 2015

The RentalConnect system, developed by the Rawson Property Group, and initially released in early 2014 to assist Rawson Rentals franchises with the administration involved in their operations, has now brought just over 50 franchises onto their system.

According to Mike Fresen, who heads up RentalConnect, the system offers rental franchises a comprehensive internet-based rental management and support service.

According to Mike Fresen, who heads up RentalConnect, the system offers a rental management solution, which goes beyond just the usual billing and accounting function and offers rental franchises a comprehensive internet-based rental management and support service.

RentalConnect addresses the key elements of rental administration, including maintenance inspections and general service support, calculation of commissions, reporting and payment of royalties and other fees, as well as statistical reporting.

Fresen says the system will provide a notification when payments are overdue and when inspection and maintenance activities need attention. It will also give timeous reminders of leases coming up for expiry and provide ongoing performance information through the dashboard.

The system is continually being adapted, extended and enhanced to provide the function and services which benefit Rawson Rentals franchisees.

It is aimed at assisting the franchise, and specifically the rental agent, with the administration of his rental service. “With it enabling the franchise to build capacity and efficiencies, and ultimately to grow the business and the bottom line profit,” he says.

Asked what difficulties RentalConnect encounters, Fresen says one of the key challenges can be assisting the franchise to adapt to the new system, however, they are sensitive to their situations and help to overcome them. The technical challenges both in and around the system need ongoing attention, and managing a diverse set of requirements from a large group can also present communication and consensus challenges.

Rawson management for their part, benefit from receiving regular up-to-date management reports which assist them in managing and improving the rental franchise business as a whole.

“Thanks to the direct involvement and support of Tony Clarke, our managing director, RentalConnect now provides the Rawson Rentals franchises, and the group as a whole, with a tool which supports and enhances the group’s competitive position in the market," says Fresen.

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