Please note that you are using an outdated version of Internet Explorer which is not compatible with some elements of the site. We strongly urge you to update to a newer version for optimal browsing experience.

How to handle defaulting tenants

10 Apr 2014

Whether handling a rental property personally or through a reputable agent, the most crucial way to avoid defaulting tenants is to be equipped with the facts and knowledge of how to act decisively to protect your asset as a landlord.

It is important to note that action such as changing locks, interrupting services, aggressive and threatening action and forcible eviction without a court order are unlawful acts as per the Rental Housing Act.

This is according to Grant Rea, rental specialist at RE/MAX Living, who says the first line of defence against this predicament is the initial screening process, which should include meeting a tenant face-to-face when the property is shown initially, as well as the collection of essential personal information from the prospective tenant. He says there is also the matter of vetting the tenant by verifying employment, references, their identity and conducting general background checks.

He says using a professional rental agent in the vetting process can be a massive benefit to the landlord, as their expertise and experience can prove critical in these situations.

Rea advises that landlords facing the worst case scenario should consider the following important elements and possible recourse.


Often in a scenario where tenants have withheld rent, they face an embarrassing situation and, depending on the circumstances, may simply avoid contact with the agent or landlord. At this point the landlord is advised to get the ball rolling on eviction or another form of legal action. 

However, Rea says if the tenant is willing to communicate, make the arrears known to them and the course of action you intend to take if the breach of their lease is not remedied. 

It is important to note that action such as changing locks, interrupting services, aggressive and threatening action and forcible eviction without a court order are unlawful acts as per the Rental Housing Act. Nothing beats fair, flexible and reasonable communication and compromise. 

Decisive action

The Consumer Protection Act (CPA) applies to the majority of residential leases and requires that the notice of breach to the tenant gives them 20 business days to remedy their arrears. 

Essentially, what this means is that if immediate action is not taken when the rent is late, a month down the line the landlord will find themselves with a possible second unpaid month looming. If the breach is not rectified within the 20 business day notice period, the landlord may proceed to terminate the lease agreement in writing, notifying the tenant that they are in unlawful occupation of the premises and that they need to vacate the premises immediately. 

Most courts will require that due process is followed and that it be proven that adequate notice was given as per the CPA. An eviction can often take as long as three to four months, depending on the circumstances. 

Legal action

“If such a notice fails, as a rental specialist, I would, without hesitation, employ the services of an attorney to further communicate with the tenant and to advise on further action. I am a firm believer in using a specialist contract or lease attorney. If you have clear, written communication you can employ the attorney to approach the courts for a ‘rent interdict summons’ to recover arrears and, in some instances, the legal costs incurred.” 

Rea says the court procedure can be a long-winded and costly one, but if you feel the relationship with your tenant is strained, and they are refusing to move, it is the best course of action. 

He notes that in some cases the landlord may approach the courts with a ‘Section 32’ application, which is an attachment of property in security of rent application, permitting the sheriff of the court to immediately itemise and remove the contents of the property until such time as the arrears are settled. 

This application is usually used where the landlord believes that the tenant is about to remove the movable property upon the said premises in order to avoid the payment of the arrear rental.Rea warns that this action can result in backlash from the tenant, which can be devastating to the property as the response may occasionally be vindictive. 

The most important aspect of dealing with a defaulting tenant is not to let a day go by without taking action, he says.

“Many tenants will abuse the grace shown by landlords and stretch the situation as far as possible. It is important to get things in writing and send registered letters or emails with ‘read receipts’.”

Rea says remember to quote elements of the lease and state amounts owed, with original documents indicating utility amounts outstanding. If adequate records are kept and the landlord acts decisively, he says there is no need to lose sleep over a delinquent tenant.

Print Print
Top Articles
Estates in Hoedspruit, Modimolle, Lydenburg and Bloemfontein offer serene African bushveld living, with stands selling from R200k and homes from R1.2m. Take a look...

South Africa's 'coolest mall' has been recognised as an innovative player in the retail space, hosting various events and delighting shoppers with over 300 stores...

The number of bonds granted was up 19.2% in the 12 months to end-September compared to the previous period, with more first-time buyers getting into the market. Read on...


Your browser is out of date!

It looks like you are using an outdated version of Internet Explorer.

If you are using Internet Explorer 8 or higher, please verify that your Internet Explorer compatibility view settings are not enabled.

For the best browsing experience, update to the latest Version of Internet Explorer or try out Google Chrome or Mozilla Firefox.

Please contact our Property24 Support Team for further assistance. Tel. +27 (0)861 111 724