21 Dec 2012
The Pavilion shopping centre has always been and remains committed to offering both its tenants as well as the general public a secure, safe, comfortable and efficient shopping environment.
In order to achieve this, it is imperative that the centre constantly upgrades and re-evaluates its systems including, but not limited to, fire prevention and control, air-conditioning, people movement and access control, explains Anton Dekker, the centre general manager.
Dekker says parking rates of the roof parking are noticeably below the Durban average. For parking between zero and three hours (R5), three to four hours (R8), four to five hours (R12), five to six hours (R20), more than six hours (R40) and overnight (R140).
In an environment where crime is on the increase and a secure shopping experience is essential, The Pavilion Management have put a great deal of emphasis on creating a setting where, through controlled access, day to day risks are reduced.
In light of the above, paid parking was introduced last month as part of the ongoing Master Development Plan.
The new parking system is currently the most modern and advanced parking system in the world and the benefits to tenants and customers exceeds anything on offer from other shopping malls.
The most important of these benefits is increased security but also includes: the option of making parking payments in advance; reserving parking for frequent customers; and the ability to communicate rates and changes in advance.
Pay booths are able to offer small change in all denominations as well as in notes, and there is an improved voice communication system on all equipment.
He says future benefits will include the ability to check the availability of parking on the way to the centre on smart phones via the internet, the convenience of making cell phone and credit card payments at pay stations and exit booms and the option for tenants to offer discounted parking to customers.
“The centre will also have the ability to identify parking hotspots or problem areas and take preventative action, as well as being able to create specific parking areas for groups or individuals in order to ensure that the patrons get the most ideal parking locations,” he says.
Dekker says due to the high volumes expected, management has increased the parking staff quota at the pay stations and boom gates to assist with customer queries until the system is fully operational.
“Parking attendants will remain in the area, should they so wish, to assist with basic parking and trolley management and it will be at the patrons’ discretion to pay for these services, as per normal practice,” he points out.
However, he says it is important to note that the area at the back of the centre and Checkers parking area is free parking for staff and patrons to the centre.
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