26 Oct 2012
South African luxury hotel properties located in Johannesburg, Cape Town and George among other places were recently awarded top honours at the World Luxury Hotel Awards at Pan Pacific Kuala Lumpur in Malaysia on 13 October.
The World Luxury Hotel Awards (WLHA) is a recognised global organisation which, provides luxury hotels with recognition for their world-class facilities and service excellence provided to guests.
Awards are presented to luxury hotels in different categories on a country and global basis with the aim to encourage and raise service standards within the luxury hotel industry.
Over 1 000 luxury hotels, lodges, resorts and private islands participated in the 2012 competition and the winners were decided by the international tour operators, travel agents and hotel guests.
Click here to view all the 2012 winners.
The World Luxury Hotel Awards is one of the most important nights of the year on the hospitality industry calendar, presenting top decision-makers of the world’s finest hotels with the opportunity to network as well as celebrate their achievements.
Marinique de Wet, executive manager of WLHA explains that the host hotel is well located offering impeccable service delivery.
In 2010, it won the Luxury Airport Hotel award and Best Luxury Hotel Award in 2011.
The award winning Pan Pacific Kuala Lumpur International Airport Hotel recently undertook major renovations in order to cater to the needs of today’s discerning travellers.
It offers a cutting edge experience through innovative product and service offerings and remarkable information technology tools.
However, South Africa which has hosted the event has some of the hotel properties that tick all the boxes when it comes to luxury and service offerings.
While offering unrivalled guest experience, these hotels will likely benefit from the expected growth in revenue as reported by experts in the field.
According to Joop Demes, chief executive officer of Pam Golding Hospitality, a member of the Pam Golding Property group, the Sub-Saharan Africa hotel industry outlook looks positive, with potential growth of 7 to15 percent in RevPAR (revenue per available room) in 2012.
Read the article here.
On South African growth in particular, Demes says the July 2012 PricewaterhouseCoopers Hospitality Outlook publication forecasts a growth of 14.4 percent in 2012 RevPAR while also predicting a compound 8.7 percent annual growth rate in RevPAR from 2012 to 2016.
Click here to read the article.
Owned by Johannesburg Stock Exchange listed and Southern Africa’s premier gaming, hotel and entertainment company, Tsogo Sun Holdings Limited, The Palazzo offers 246 luxury Tuscan rooms with the price from R2 750 per night.
The property won the WLHA in 2008, 2010, 2011, 2012 and was a finalist in 2009.
Speaking to Property24.com, general manager Robert Jasper says the team is honoured and proud of its achievement for being recognised by the WLHA committee for Luxury Casino Hotel in the country winners’ category.
“We wish to thank our guests for their continuous support and feedback, which keeps us striving to deliver excellent service and standards,” he says.
The hotel’s guest relations manager and head concierge headed by Deon Prinsloo ensures guests take away unforgettable memories, which keep them coming back for more.
Prinsloo points out that ensuring an unparalleled experience, which makes the hotel an award-winning property, is a process that takes a team and through his work as a concierge, a concept that is taking South Africa by storm, they ensure guests are totally satisfied.
Click here to read about South Africa’s concierges.
The property is linked to the Sandton Convention Centre and the Liberty Properties owned Sandton City Shopping Centre.
Room rates start from R1 950.
Peter Davidson, general manager of Sandton Sun says the award is a confirmation of the hotel’s reputation as the pulse of Sandton.
“Located in one of Africa’s most influential cities, Sandton Sun is a renowned landmark on the Johannesburg city skyline and shares a rich and colourful history that is as diverse as the city itself.”
Davidson says the property has remained at the forefront of global hotel trends and is endowed with every modern convenience ensuring it continues to maintain its reputation as an oasis of luxury in the frenetic business hub of South Africa.
The Marion on Nicol in Johannesburg won for Luxury City Hotel in the WLHA continent category.
Also in this category, Intercontinental Johannesburg OR Tambo Airport Hotel was named Luxury Airport Hotel and Hyatt Regency Oubaai Golf Resort & Spa in George was named the Luxury Golf Resort.
If you are looking to spoil your loved one, the secret is out, Mount Grace Country House & Spa in Magaliesburg in Gauteng is the Luxury Romantic Hotel, and won in the country category of the WLHA 2012.
The property offers 121 rooms ranging from standard, superior to luxury with conference facilities and a spa
“We take pride in the details that contribute towards providing a superlative experience for our guests – ranging from luxurious accommodation to gourmet cuisine,” says Chantelle Mogg, sales and marketing manager.
Mogg says in the process, they have been trendsetters, offering unusual and personalised overnight packages that have helped to put Magaliesburg in Gauteng, South Africa on the tourist map, while upholding the finest tradition for hospitality that has always been associated with travelling to South Africa.
The property has won numerous awards including Best Fine Dining Restaurant in the West Rand Tourism and Professional Beauty Best Resort/Hotel Spa award among others.
In the Western Cape, the Upper Eastside Hotel offering 183 rooms was named the Luxury Business Hotel in the WLHA country winners category.
Located in Woodstock Cape Town, the 4 Star boutique business hotel property is described as being cool, discreet, glamorous as well as affordable with rooms priced from R575, according to its owners, Spear Properties.
Francois Steyn, general manager of the Upper Eastside says the property is unique in every way and a great deal of the guest experience can be attributed to the staff.
“A young at heart management team always innovate and spice up the creativity in our offering in all areas including our accommodation, conference centre and restaurant.”
Steyn says the hotel, although located on the outskirts of the city is close to all the highways and all the business nodes of Cape Town.
He explains that the hotel decor is fresh and the amenities and services offered cater to all the needs of the discerning business traveller.
“All is offered in an environment that gives the guests the impression that they are staying in a much smaller and more personal hotel,” says Steyn.
Located in the small town of Robertson, The Robertson Small Hotel retained its status as the Luxury Country Hotel in the WHLA 2012, an award it won in 2011.
“By winning the title of Best Luxury Country Hotel at the hospitality industry’s ‘Oscars’ twice in a row, we attest our commitment to exceeding our guests’ expectations with our impeccable service and will continue pleasing luxury travellers seeking excellent value and outer-city hospitality at its most refined,” says general manager Riaan Kruger.
He says the award is a big scoop for a small hotel offering 10 luxury en suite rooms, a gourmet signature restaurant - Reuben’s - as well as a wellness room and all the extra luxuries one can expect from boutique hotels.
In George, the Hyatt Regency Oubaai Golf Resort & Spa which won for Luxury Golf Resort in WLHA 2012 in the continent winners’ category offers 100 rooms of accommodation as well as spa services for discerning travellers.
Jaco le Roux, the General Manager says they are delighted with the award considering that the property is only three years old.
“This is a real tangible achievement and we are proud of this beautiful property and look forward to seeing it go from strength to strength.” – Denise Mhlanga
Denise MhlangaProperty journalist at property24.com
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